Terms of Service

1. Eligibility

You must be at least 18 years old with the legal capacity to enter into contracts. If using on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Description of Services

Eilya Flow provides WhatsApp Business automation, conversation management with AI, lead qualification, broadcast messaging, and shared team inbox services.

3. Account Responsibilities

• Provide accurate, complete, and current registration information.
• Maintain the security and confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• Notify us immediately at contact@eilyatech.com if you suspect unauthorized access.

4. Acceptable Use

You must NOT:

• Send spam or messages that violate WhatsApp Business Policy.
• Use the platform to harass, defraud, or deceive any person.
• Collect personal data without proper legal basis or consent.
• Attempt unauthorized access to our systems or other users' accounts.
• Resell or sublicense the service without prior written authorization.

5. WhatsApp Policy Compliance

Your use of WhatsApp through Eilya Flow is subject to Meta's WhatsApp Business Terms. You are solely responsible for ensuring your messaging complies with applicable laws and Meta's policies.

6. Subscription & Billing

• Free, Pro, and Enterprise tiers with varying features.
• Paid subscriptions billed monthly or annually in advance.
• We do not refund fees unless the law requires us to.
• We reserve the right to change pricing with 30 days' notice.

7. Intellectual Property

All platform content, software, and technology is owned by EilyaTech. You receive a limited license to use the platform for your business.

8. Limitation of Liability

To the maximum extent permitted by law, EilyaTech is not liable for indirect or consequential damages. Our total liability shall not exceed amounts paid in the 12 months preceding the claim.

9. Termination

• Cancel your account anytime via settings or by emailing contact@eilyatech.com.
• We may suspend accounts that violate these Terms.
• Data is deleted within 30 days of account closure.

10. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt. Disputes shall be subject to the exclusive jurisdiction of the courts of Alexandria, Egypt.

11. Changes

We may update these Terms with at least 14 days' notice for material changes.

12. Contact

For questions about these Terms: